Good questions. Clear answers.

Yes. The minimum order is one paddle board or one floating platform, including custom projects. Choose a standard design or contact us to plan your own.

Window SUPs add transparent panels for a view of the water below. Solid-deck boards offer a continuous deck without viewing panels. Our standard window models are $169 and solid-deck models are $139, before delivery.

The standard listed configuration is 11′ × 32″ × 6″, approximately 335 × 81 × 15 cm. Different sizes are available by agreement. Discuss your activity and rider requirements with us before choosing a custom size.

The standard SUP set includes a paddle, pump, leash, backpack, fin and repair kit. The board carries DSPR branding; standard accessories are unbranded. Special accessories and upgrades are agreed before production.

Social Club is 3 × 3 × 2.6 m with a canopy, counter, four chairs and boarding step. Blue Haven has a 3 × 4 m footprint, peaked canopy, U-shaped counter and open front deck. Cabana is 4 × 4 × 2.6 m with a canopy, sofa and table. A pump and repair kit are included; Blue Haven includes an electric pump. Send your available space and intended use if you need help comparing layouts.

Yes. We can discuss specialised shapes, dimensions, graphics and fittings, including yoga, racing, fishing and children’s boards. The design guide shows custom references. These are quoted projects; the $139 / $169 prices apply to the listed standard models.

Yes. Send your logo or artwork, preferred colours and the board or platform you have in mind. We confirm the design, configuration and any price changes before production.

We support custom dimensions, deck graphics, EVA finishes, seating and layouts. Tell us how you plan to use the product so we can confirm a suitable build, fittings and quote. Custom configurations need confirmation before ordering.

Choose your starting model and share your requirements. We agree the requested configuration and price before payment. After payment and receipt of your complete brief, we send your first design within one working day. Production starts after you confirm the design, followed by DDP delivery.

We provide the first design within one working day after payment and receipt of your complete custom requirements. Share your logo or artwork, preferred colours, dimensions and model so we have the details needed to begin. Production time is counted after design confirmation.

Costs depend on the request. Some changes may be included; others may need an additional quote. We agree modification costs before production, so you can decide with the full configuration and price in view.

Yes. Before dispatch, we proactively send photos or a video of your finished product, so you can see the actual order and ask any questions before shipment.

You may cancel without charge and receive a full refund before production starts, including after design approval. Once production of a custom or personalised product has started, cancellation because you change your mind is not refundable. Rights relating to quality issues, lost shipments and mandatory consumer protections remain unaffected.

Door-to-door delivery is available to eligible standard addresses in the United States and Europe. Remote areas and outlying islands, including US island territories, are not served. If you are unsure, send us your full address and postal code before ordering.

Estimated DDP freight is about $60 per paddle board or $800 per floating platform to eligible US and Europe addresses. Estimates include duties and import taxes. Final freight may change with your address, quantity, custom dimensions and transport conditions; DSPR confirms it in your quote. Remote areas and outlying islands are excluded.

Allow about 10 days for production and about 15 days in transit after design confirmation. These are estimates rather than a guaranteed arrival date. Confirm your destination and any event deadline before ordering.

Allow about 45 days for production and about 60 days in transit after design confirmation. Plan ahead for the season or your event, and confirm your configuration and destination with us before ordering.

As a guide, a $139 solid-deck SUP plus estimated $60 DDP freight is about $199; a $169 window SUP is about $229 including estimated freight. Actual freight can change with the destination, quantity, dimensions and transport conditions. We confirm the final total in your quote.

Reference prices and quotes are in US dollars (USD). Final product configuration, quantity and delivery costs are confirmed in your personal quote.

Choose a product and select Request a quote, or contact us with your model, quantity, destination and custom requirements. Include your name, reply email and WhatsApp number with country code. We reply by email and may follow up on WhatsApp. This website accepts enquiries only; it does not accept online orders or payments.

DSPR provides a one-year commercial warranty. Quality issues are assessed for repair or replacement depending on their severity. This warranty is additional to your mandatory consumer rights and does not reduce them.

For a quality issue, message DSPR by email at rio@dsprsup.com or on WhatsApp with your order reference, a description and helpful photos or video. We will review and confirm the issue with you, then arrange repair or replacement depending on its severity, without limiting your mandatory rights.

Custom-made and personalised products are not eligible for non-quality returns. Free cancellation is available until production starts. Quality support, lost-shipment remedies and mandatory consumer rights remain available.

If your shipment appears to be lost, contact us with your order reference. DSPR will contact the carrier to investigate and handle the case with you. If the shipment is confirmed lost, we will arrange a refund.

Contact DSPR before returning an item so we can confirm the return address and estimate the return freight for your product and location. The buyer pays eligible non-quality return freight. For bulky goods, request the estimate before purchase where a statutory return right applies. This does not limit any right to a free remedy for defects under applicable law.

Follow the supplied instructions and the pressure markings on your product’s valve. Confirm the correct pressure for each chamber; do not assume that SUP and platform chambers use the same pressure. Rinse off salt and dirt, let the product dry before storage, and keep it away from sharp objects and excessive heat.

Submit an enquiry directly on our contact page, chat on WhatsApp at +86 17669732852 or email rio@dsprsup.com. Include the model, quantity, delivery country and any size or logo requirements. For website enquiries, provide an email address you check and your WhatsApp number with country code so we can follow up.